Tuesday, October 18, 2005

Its Not About The Car!!!

Prologue
A car meets with a minor accident, no damage in particular, just a dent near the bonnet and nothing else. The car's ailing and ageing. Tyres worn out. Air pockets form inside the tyre surface. These air pockets cause massive vibration inside the car. The car is taken to a service center for repairs.

The First Week Story
One week gone, not much work done on the car. The owner calls up the service center for information and is told that the tyres have been changed but the accident damage can be claimed in Insurance. The owner agrees. Forms are filled. Details are elaborated. Assurances given that the car will be ready by the end of this week (2nd week).

At the end of the second week, the owner gets a call. "Sir, there is some leakage in the valves, we have to open the dashboard and replace the valve". The service center mechanic continues, "Sir, that will take a lot of time so you will get the car only on Monday."

The owner reluctantly agrees (nothing much he can do about it really). All through the weekend he constantly reminds himself that his relegation to a 'public-transport-user' will end soon. Come Monday evening, his reliance on buses and trains will be gone forever. His spirits are on the rise and all through the day he expectantly awaits a call from the service center.

Dashed Hopes...
All through the day he glances at his watch. He regularly glances at his mobile phone to check for any 'network problems'. There ain't any. Finally at 16:30 his patience runs out and he calls the service center. The expressions on his face change from an expectant look to that of despair and then to an angry look. In a fit of rage, he lambasts the service center attendant. The attendant is unnerved comes up with cheesy excuses which the owner does not buy. Sparks of invectives emanate from the owner which ultimately ends in a sigh of anguish and in frustration bangs the phone.

Still No End In Sight...
The remainder of the day passes incident-free. The owner's mind still occupied with the thought of procuring the car sometime soon. The next day again frustration takes better of him and the owner calls up the service center again to find out about the status of the car. His expectations have been reduced from actually getting the car to getting mere information about the progress of the work done on the car. The owner's first attempt at establishing contact with the service center attendant goes in vain. The attendant realizing the number does not take the call and switches his phone off.

The owner is relentless, he tries on the landline and luckily manages to get to talk to the attendant. The same guy whom he had talked to yesterday. The attendant explains (although unconvincingly) the reasons for the delay which appear to the owner as excuses. Finally the owner cuts the phone after coming to know that his car, his baby will not be ready neither today, nor tomorrow. The attendant does not give him an exact date.

The owner is devastated. Its been 17 days since he last saw his car and he still cant see the light at the end of the tunnel.

Thats the end of the story!!!

Moral of the story: I still havent got my car back from servicing and I dont know when I'll get it.

No comments: